Shipping policy

Shipping Policy

Last updated on: 23rd February 2026

At GIFTOLOGY, we take utmost care in packaging and delivering our curated hampers safely and elegantly.

1. Order Processing Time

  • Orders are processed within 1–3 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Bulk, customized or corporate orders may require additional processing time.

You will receive a shipping confirmation email with tracking details once your order is dispatched.

2. Delivery Timeline

We aim to deliver orders within 5–7 business days from the date of dispatch, depending on your location.

Please note:

  • Delivery timelines are estimated and not guaranteed.

  • Delays may occur due to courier disruptions, remote locations, weather conditions, festivals, regulatory checks or other unforeseen circumstances.

  • GIFTOLOGY shall not be liable for delays beyond its reasonable control.

Delivery dates provided at checkout or via communication are indicative only.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.

  • Free shipping offers, if any, are subject to change without prior notice.

4. Risk & Delivery Responsibility

  • Risk and ownership of the product pass to the customer upon successful delivery.

  • It is the customer’s responsibility to ensure someone is available at the delivery address to receive the parcel.

  • In case of incorrect or incomplete shipping information provided by the customer, GIFTOLOGY shall not be responsible for failed or delayed delivery.

Additional re-shipping charges may apply if the package is returned due to incorrect address or repeated failed delivery attempts.

5. Delays & Force Majeure

While we strive to ensure timely delivery, GIFTOLOGY shall not be liable for delays caused by:

  • Courier partner delays

  • Natural disasters

  • Government restrictions

  • Strikes or transportation issues

  • High seasonal demand (festivals, Diwali, wedding season, etc.)

  • Any circumstances beyond our reasonable control

No compensation, cancellation, refund or penalty shall be applicable for such delays.

6. Damaged Shipments

If your order arrives visibly damaged:

  • Please record an unboxing video immediately.

  • Contact us within 24 hours of delivery at [Insert Email].

  • Share order details along with photos and video evidence.

Claims without proper proof may not be accepted.

Please refer to our Return & Refund Policy for further details.

7. Delivery of Food & Perishable Items

Many of our hampers include edible or perishable products. Once delivered:

  • We are not responsible for improper storage by the recipient.

  • Customers are advised to check product labels and store items as instructed.

8. Serviceable Locations

We currently ship across India. Delivery to certain remote locations may take longer than the standard 5–7 business days.

International shipping (if introduced) will have separate timelines and policies.

9. Contact Us

For shipping-related queries:

GIFTOLOGY Support Team
Email: giftology.studio@gmail.com
Phone: +91-8905551980
Business Hours: 11am to 8pm IST